April 26th, 2022 by Van Ausdall & Farrar
If you are a business owner in the market for a new telephone system, we are sure you have questions. Questions like: Am I providing great customer service? or How do I track my business phone calls? are becoming more and more common among business owners....
Posted in: Insights from VAF Blog, Business Telephones
March 4th, 2022 by Van Ausdall & Farrar
Contact centers serve the touch point of connection between a company and its customers. Whereas a call center deals with phone interactions alone, a contact center offers consumers a variety of ways to interact with a company, such as web chat, email...
Posted in: Insights from VAF Blog, Business Telephones
November 21st, 2019 by Trent Smith
Van Ausdall & Farrar was honored to attend Mitel’s Top 40 Summit, held last week in Mesa, Arizona. During the jam-packed 3-day event, Mitel leadership outlined Mitel’s road map and strategic vision. Mitel leadership that addressed the leading partners...
Posted in: Insights from VAF Blog, Communications, Business Telephones
August 16th, 2018 by Ashlee Colliver
It was 26 years ago that I began my career at Van Ausdall & Farrar, fulfilling an entry level sales role in our Business Telephone Systems Division. So many exciting changes have taken place since that time. A new name, Converged Communications Group,...
Posted in: Insights from VAF Blog, Business Telephones
October 10th, 2017 by Trent Smith
Van Ausdall & Farrar has been a valued Toshiba phone system partner for over 25 years. It came to a great shock to us when on March 21, 2017, Toshiba notified its customers and dealers that, as part of its continued global restructuring, it would be winding...
Posted in: Insights from VAF Blog, Business Telephones
April 10th, 2017 by Trent Smith
TOSHIBA PHONE SYSTEMS MAY BE WINDING DOWN, BUT VA&F IS JUST GETTING STARTED April 7, 2017 — On March 22, 2017, Toshiba America Information Systems announced to their distribution channel and dealer network that they are winding down their marketing, sales...
Posted in: Insights from VAF Blog, Business Telephones
December 3rd, 2016 by Trent Smith
VAF talks with Steve McElderry, director of product management for contact center at ShoreTel, about emerging trends that are revolutionizing contact center operations. Contact centers serve the touch point of connection between a company and its customers....
Posted in: Insights from VAF Blog, Managed IT Solutions, Business Telephones
September 2nd, 2016 by Jeff Jenney
“The phones are down again!!” This is the refrain heard in office environments across the country when the inevitable happens. That little box sitting atop your desk with the lights that usually blink longingly at you for attention blinks no more. Phones...
Posted in: Insights from VAF Blog, Business Telephones
July 18th, 2016 by Trent Smith
ShoreTel brings a fundamentally different approach to phone system technology. We focus on your most important assets—your people and their goals—and remove impediments to free flowing communications so your team can focus on relationships, ideas and...
Posted in: Insights from VAF Blog, Communications, Business Telephones
June 13th, 2016 by Trent Smith
You’ve realized that your current phone system is no longer working for your growing business. So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimize...
Posted in: Insights from VAF Blog, Business Telephones
May 25th, 2016 by Trent Smith
Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located. If that’s your...
Posted in: Insights from VAF Blog, Business Telephones
March 17th, 2016 by Trent Smith
If you make money using the phone, then your phone system needs to be a business enabler, not inhibitor. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or...
Posted in: Insights from VAF Blog, Business Telephones
