September 16th, 2024 by admin
In today's hyper-connected digital age, customer expectations for fast, convenient, and personalized service have never been higher. Customers expect to be able to reach companies through whichever channel is most convenient for them at that moment...
Posted in: Communications
May 9th, 2024 by admin
Leading Managed Technology Services Provider Enhances Productivity and Customer Service for Local Organizations INDIANAPOLIS, IN ‐ Van Ausdall & Farrar, Inc. a leading Managed Technology Services Provider (MTSP), announced today that the company...
Posted in: Press Release
March 4th, 2022 by Van Ausdall & Farrar
Contact centers serve the touch point of connection between a company and its customers. Whereas a call center deals with phone interactions alone, a contact center offers consumers a variety of ways to interact with a company, such as web chat, email...
Posted in: Insights from VAF Blog, Business Telephones
October 25th, 2021 by Van Ausdall & Farrar
Since the dawn of the information age, delivering a high-quality customer experience has been vital to the success of an organization. Without it, your business will not survive in this hyper-competitive global marketplace. But now, delivering a great...
Posted in: Insights from VAF Blog, Communications
April 20th, 2017 by Trent Smith
“CUSTOMERS WHO EXPERIENCE DISGUST, ANGER, OR A FEELING OF NEGLECT DURING A BRAND INTERACTION ARE ABOUT EIGHT TIMES MORE LIKELY NOT TO FORGIVE THAT COMPANY.” –FORRESTER RESEARCH Today’s savvy business is dedicated to giving every one of their...
Posted in: Insights from VAF Blog
December 3rd, 2016 by Trent Smith
VAF talks with Steve McElderry, director of product management for contact center at ShoreTel, about emerging trends that are revolutionizing contact center operations. Contact centers serve the touch point of connection between a company and its customers....
Posted in: Insights from VAF Blog, Managed IT Solutions, Business Telephones
June 20th, 2016 by Trent Smith
Your company prides itself on its stellar customer service. Whether its onboarding new customers or addressing an issue a current customer may be having, your employees understand the importance of making—and keeping—customers satisfied. But...
Posted in: Insights from VAF Blog
