Toshiba Announces Operational Changes.

April 10th, 2017 by Trent Smith


April 7, 2017 — On March 22, 2017, Toshiba America Information Systems announced to their distribution channel and dealer network that they are winding down their marketing, sales and manufacturing operations.

Effective May 22, we can no longer place new equipment orders with Toshiba. However, Toshiba has committed to honoring all existing warranties, including extended warranty agreements currently in force.

Additionally, Toshiba will honor all software support and upgrade services (SUS) through the end of the existing commitment. Moreover, current production Toshiba systems will have access to technical support for the next 7 years. And lastly, VA&F will still be able to order Toshiba licensing for our customers that require expansion of their current IPEdge or CIX system after May 22.

I’m sure this announcement comes as a shock to our valued Toshiba customers as much as it does to VA&F. We want to make it very clear to our Toshiba customers that from our perspective, nothing has changed in regard to supporting current Toshiba customers. Though we will no longer be marketing Toshiba phone systems to new clients, we maintain a healthy stock of Toshiba parts and will continue to employ some of the best Toshiba technicians available. In fact, our VA&F technicians and staff have over 125 years of experience supporting our Toshiba customers. The knowledge and expertise we’ve earned over the past 30 years isn’t going away.

The Bottom Line Is Whether You’re a Current Customer of Ours, or Not, We Are Ready and Able to Support Your Toshiba System

For many Toshiba customers, the time may be right to evaluate your options. One of the primary reasons Van Ausdall & Farrar has been successful for over 103 years is our ability to adapt and evolve. We market and support the leading, best in class product offerings available on the market today. For example, we are the first and only ShoreTel Gold Certified Partner based in the state of Indiana. So, whether you are evaluating a premise or cloud based system, or some combination of the two, we are confident our portfolio of products and services will exceed your expectations.

Van Ausdall & Farrar can be reached at 317-634-2913, or We’re here for you. And we’re just getting started.


Trent Smith, GM
Van Ausdall & Farrar, Inc.

Posted in: Insights from VAF Blog, Business Telephones