What Are Business Telephone Systems? Do I Need This Technology?

April 26th, 2022 by Van Ausdall & Farrar

If you are a business owner in the market for a new telephone system, we are sure you have questions.

Questions like: Am I providing great customer service? or How do I track my business phone calls? are becoming more and more common among business owners. At Van Ausdall & Farrar, we have been tackling these questions and more for our clients since 1983, helping to provide them with state-of-the-art business telephone solutions that are taking their companies to the next level.

What Exactly Is a Business Phone System?

There is no one definition for what a “business telephone system” is since it can mean so many things. At Van Ausdall & Farrar, we describe business phone systems as a single source, unified way of communication – or a way to unify your business’s communications on a simple to use interface, completely secure and unified.

We utilize a number of the best-in-class communication technologies available to create a custom, simple-to-manage platform for each of our clients. Those include:

  • Voice Mail
  • Unified Messaging
  • Chat
  • Video Conferencing and Collaboration
  • Voice over IP (VoIP) Calling
  • Artificial Intelligence and Machine Learning
  • Advanced Mobility
  • Advanced Reports and Analytics
  • Omni Channel Contact Center
  • Call Recording
  • SMS Texting

We also utilize a computer dispatched and vendor certified service fleet that covers not only the entire state of Indiana but far beyond.

Does My Business Need a Custom Phone System?

Companies of any size can seriously benefit from having a custom and centralized phone system. Whether you’re a small, one-office sales team or a multi-office call center, the experts at Van Ausdall & Farrar are ready and waiting to talk with you about exactly what your company needs and the steps needed to get there. Van Ausdall & Farrar supports both cloud and premise-based phone systems. We have the expertise and experience to design the right platform for you.

Join the ever-growing number of companies that have made the realization of how important business phone systems are for effective communication.

Why Choose Van Ausdall & Farrar for Your Business Telephone Needs?

The company that you choose to build out your business’ custom telephone system is crucial to making sure you are getting exactly what you want.

Far too often inferior companies will attempt to sell you at a lower price and cheaper quality service. To have a truly customized and effective business telephone system, you need to work with a company that is built around bringing top-tier technology to their clients. Most importantly we have the technical expertise to assure you maximize your investment for the life of the system.

At Van Ausdall & Farrar, we have partnered with some of the biggest and most trusted names in communication to bring our customers unparalleled service. Our partners include:

The average tenure of our communications technical staff is over 14 years. It’s our technicians’ rigorous and ongoing training that really sets us apart from the rest of the pack. Some of the certifications our technicians hold include:

  • Avaya Cloud Office Customer Delivery Partner (CDP)
  • RingCentral Customer Delivery Partner (CDP)
  • RingCentral Sales Professionals
  • RingCentral Ignite Certified
  • RingCentral Administrator Certified
  • RingCentral Contact Center Administrator Certified
  • Mitel MiVoice Connect (Premise) Gold Certified
  • Mitel Enterprise Contact Center Gold Certified
  • Mitel Connect Mobility Gold Certified
  • 8×8 Sales Engineer Certified
  • 8×8 Administrator Certified

Between having the best-trained staff and partnering with the Gartner Magic Quadrant Leaders in communications, there is no question that Van Ausdall & Farrar is the best business phone systems company in the state of Indiana.

Contact Van Ausdall & Farrar Today

If you are ready to take your business communications to the next level and upgrade your phone system, contact us today!

Posted in: Insights from VAF Blog, Business Telephones