Insights from VAF Blog

Revolutionizing Customer Service: The Power of Modern Contact Centers

May 6th, 2025 by Les Royce

The Evolution of Contact Centers Remember the days when customer service meant waiting on hold for what felt like an eternity, only to be transferred multiple times before finding the right person to help? Those days are largely behind us, thanks...

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Posted in: Communications

How Do Contact Centers Improve Customer Service?

June 6th, 2024 by Les Royce

In today's fiercely competitive business landscape, providing exceptional customer service has become a paramount factor for success. Companies that prioritize delivering outstanding experiences to their customers gain a significant competitive advantage,...

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Posted in: Communications