Business Communication Platforms For Any Challenge
Whether you need the basics for a single location or a multi-office/contact call center solution with application integration, Van Ausdall & Farrar is your partner for single-source, unified communications. We will create a phone system experience for you that leverages best-of-class products and technology with exceptional service to “answer” all of your business telephone challenges.
Communications Leaders Work for You
Through our relationships with ShoreTel, Toshiba, Fortinet, Adtran and other leaders in communications technology, we create truly connected and integrated business telephone solutions providing phone systems, voice mail, unified messaging, IP (Internet Protocol) telephony, Voice over IP (VoIP) Calling, PBX (Private Branch Exchange) and mobile, with a full range of networking infrastructure, security and Wi-Fi options. Our computer dispatched, vendor certified service fleet covers the Indianapolis metro area as well as the entire State of Indiana.
- Mitel MiVoice Connect and MiCloud Connect Gold Certified
- Mitel Enterprise Contact Center Gold Certified
- Mitel Connect Mobility Gold Certified
- Fortinet NSE 1-4 Certified
- 8×8 Sales Engineer Certified
- Adtran ASP, ATSA, ATSP and ATSE Certified
Business Communication System Areas of Expertise
- Audio Conferencing and Web Collaboration – the ShoreTel Collaboration product combines voice and data, making real-time instant messaging, audio conference calling, desktop application and document sharing, and web and mobile collaboration accessible across your entire organization, while providing instant recording, superior sound, security and compliance.
- Call Center Solutions – improve your customers’ experience with call center technology that increases staff productivity and cuts costs. Our system assembles a snapshot of caller information such as name, address and product purchased, instantly available to the agent answering the call,allowing your staff to work smarter and faster.
- Call Recording – protect your business by recording every call using OakSi Recordx, a unified call recording solution for fixed line, mobile and VoIP recording that meets PCI DSS (Payment Card Industry Data Security Standard) requirements while improving customer service.
- Cloud Solutions – enjoy all the latest enterprise capabilities of PBX and VoIP while we manage and monitor your system 24/7, including advanced mobility, real-time web conferencing and secure instant messaging. Through desktop browsers and mobile devices, you’ll have total fingertip control, plus there’s no hardware to purchase and upgrade, allowing you to run your business more effectively without the capital investment.
- Mobility Solutions – ShoreTel Mobility is designed to extend unified communication applications to smartphones and tablets so workers can achieve maximum productivity anytime, anywhere. In addition to BYOD (Bring Your Own Device) superiority, our solution is secure, easy to use, manage and deploy with centralized control and features such as Multi-Modal-voice, video, conferencing, IM (Instant Messaging), email and more.
- Unified Communications – Meet with customers, partners and colleagues anytime and anywhere using the tool of your choice: instant messaging, audio, VoIP, video or integrated web conferencing. With the ShoreTel Unified Communications integrated suite of tools, all phone, video, data and mobile applications are synced together in one convenient place – increasing collaboration and productivity while reducing travel expenses.