Communication Solutions

Custom Call Center Solutions

VAF’s Contact Center Solutions allow you focus on what’s really important: your customers.

Van Ausdall & Farrar provides the advanced communication tools you need to enhance the customer experience and deliver world-class customer support and sales. We support both premise-based and cloud solutions to meet your needs.

VAF’s contact center solutions simplifies communications with customers and manage contacts on voice, email and chat channels. Capture all interactions for increased customer satisfaction, greater efficiency and better targeting. Whether a customer chooses a premise-based or cloud solution, VAF will build a robust and reliable platform with industry-leading security. We are the ideal choice for customers that must satisfy the requirements of PCI, FISMA, Privacy Shield or HIPAA (tailored BAAs available).

VAF’s intuitive, web-based user interface lets agents work anywhere, while centralizing management and reporting features, empowering supervisors to manage everything from agent scheduling to coaching, recording and call intervention.

Additionally, Van Ausdall & Farrar’s contact center platforms include CRM integrations with Salesforce, NetSuite, Zendesk, Microsoft Dynamics and many others.

Additional features of our contact center solutions include, but are not limited to, the following:

Before your agent even answers, the system assembles a snapshot of customer information—name, address and the product purchased—that pops up on the screen of the agent answering the call, so he or she doesn’t have to waste time gathering that information during the call.