Customer Care
It’s Not Just What We Say, It’s What We Do
When your copier, printer, or office technology needs attention, our Indianapolis-based Customer Care Center is your single point of contact. Service and supply requests come in by phone, email, or website and are dispatched to the right team immediately.
- Service and Supply requests – multiple points of contact Phone, Email, or Website
- Total call process – 25 points of inspection
- In-depth technical triage
- Certified Field Service Technicians
- Certified Network & Software Engineers
- Remote connectivity to equipment
- Post-Sale support
Every copier service call follows our Total Call Process: a 25-point inspection that checks performance, supplies, and components so small issues are caught before they become downtime. With remote connectivity to your equipment, our certified technicians diagnose many problems without a visit — and arrive prepared when one is needed.
Post-sale support continues for the life of your equipment. From preventative maintenance plans to copier service and repair, we keep your office moving.