Bring the Power of AI to Your Business Communications
Elevate helps businesses work faster, respond better, and stay connected—anywhere work happens.
Elevate delivers an AI-powered communications experience that brings voice, video, chat, SMS, and file collaboration into one secure, cloud-based platform. Instead of juggling disconnected tools, your teams get a consistent communication experience that supports productivity, responsiveness, and growth.
One Platform. Better Business Outcomes.
Reliable Business Voice That Keeps Work Moving
Give employees and customers clear, dependable conversations with a cloud-based phone system built for day-to-day business demands.
Face-to-Face Collaboration from Anywhere
Built-in video conferencing makes it easy to connect visually, speed decision-making, and strengthen relationships.
Faster Team Communication
Enable real-time collaboration with team chat that keeps conversations flowing across devices.
Secure File Collaboration
Share and collaborate on files securely from any location with built-in file management and real-time backup and restore.
The Benefits of Elevate Business Communications
Increased Flexibility and Productivity
Employees collaborate seamlessly from home, the office, or the field—on the devices they already use.
High Reliability
With 99.999% uptime, Elevate helps ensure your business stays reachable and operational.
Lower Operational Costs
Eliminate the expense and complexity of on-premises hardware. No equipment to buy, maintain, upgrade, or replace.
Simplified Scaling and Management
Easily add users, features, or locations as your business grows—without disruption.
Built-In Business Continuity
Stay connected even during power outages or unexpected disruptions, helping protect revenue and customer trust.
AI That Empowers Your Team—Not Replaces Them
AI Assistants in Elevate work as personal productivity tools, handling time-consuming tasks so employees can focus on higher-value work.
AI Call Recap & AI Meeting Recap
Turn every call and meeting into clear notes, action items, and follow-ups automatically.
Elevate AI Assistant
Get quick answers, create content, and translate text so work moves faster without extra tools.
Work Seamlessly Across Devices
Desktop App
Make calls, chat, host or join video meetings, and share files directly from your Mac or PC.
Mobile App
Turn any Apple or Android device into a fully featured business communication hub—ideal for remote and mobile teams.
Desk Phone
Preconfigured desk phones connect instantly to Elevate, delivering enterprise-grade calling wherever they're plugged in.
Elevate – Fully Integrated with Microsoft Teams
Enterprise Voice and SMS/MMS Inside Teams
Elevate's advanced cloud phone and SMS functionality works directly within Microsoft Teams—no additional phone system license required.
- A Single App Experience — Users communicate, collaborate, and interact with customers from one familiar Teams interface, reducing friction and training time.
- Advanced Call Handling — Capabilities such as call queues, SMS, monitor, whisper, and barge help teams manage high-volume calls efficiently—without leaving Teams.
Additional Capabilities That Extend Value
Intelligent Archiving
Securely capture and preserve calls, meetings, chats, and SMS conversations to support compliance, dispute resolution, and insight discovery.
Company Messaging
Improve responsiveness by enabling customers to reach your business through SMS/MMS on your main or toll-free number.
Toll-Free Calling
Simplify billing with flat-rate pricing, shared minutes, and a single consolidated invoice.
ROI Calculator
See Your Potential Savings
Use our interactive calculator to discover how Elevate can reduce your communication costs and improve productivity.
Calculate Your ROIMore Responsive Customer Care with Elevate and Contact Center
One Platform for Employees and Customers
A unified cloud solution brings employee collaboration and omnichannel customer engagement together in one interface—reducing complexity and improving visibility.
Better Informed, Faster Interactions
A single system helps reduce hold times, improve call effectiveness, and enable employees to resolve issues more efficiently.
The Benefits of Contact Center Software as a Service (CCaaS)
- Customer-Centric Engagement — Meet customers on their preferred channels—voice, email, or chat.
- Smarter Call Routing — Connect customers to the right agent at the right time to reduce transfers and frustration.
- Improved Self-Service and Interactivity — IVRs and integrations help customers get answers faster while freeing agents for higher-value interactions.
- Actionable Insights — Real-time and historical reporting helps managers improve performance today and plan more effectively for tomorrow.
- Stronger Outreach — Engage audiences more effectively with multichannel outbound communication.
Technology Designed to Improve Customer Experience
Integrations Toolbox
Connect with leading CRM and productivity tools using built-in integrations and open APIs.
Unified Presence and Status
Give agents visibility into availability across teams to improve collaboration while handling customer interactions.
AI-Powered Analysis
Search call recordings by sentiment and keywords, helping supervisors focus on conversations that matter most.
Flexible Workforce Enablement
Support remote agents and expand your talent pool without sacrificing performance or visibility.
AI-Powered Productivity for Customer-Facing Employees
Built-in tools such as AI Evaluator and AI Interaction Insights help organizations improve service quality, increase consistency, and respond more effectively to customer feedback.
AI Agent Assist
Make human agents better and more confident with suggested responses, information retrieval, and task automation.
AI Supervisor Assist
Enhance agent management with smarter coaching, instant clarity, and improved agent performance in real time.
An Intelligent Contact Center Right Inside Microsoft Teams
A Single App for Agents and Supervisors
Agents handle voice and digital customer interactions inside the Teams interface they already use, while supervisors gain visibility and control without added complexity. This reduces onboarding time and keeps teams productive.
Advanced Customer Interaction Management
Capabilities such as intelligent routing, call queues, supervisor monitoring, and real-time insights help teams handle higher volumes more efficiently and deliver more consistent customer experiences—without leaving Microsoft Teams.
Greater Productivity with Integrated Elevate and Contact Center
All-In-One Platform
Manage employee communications and customer engagement from a single, unified interface.
Advanced Call Handling
Access features such as Dial-out, Callbacks, Relevant Caller Information, and Call Classifications directly within Elevate.
Greater Flexibility
Quickly assign Elevate users to call queues without onboarding them to a separate application.
Intelligent Archiving
Store, Search, and Retrieve Business Communications with Confidence
Intelligent Archiving securely preserves calls, meetings, chats, SMS, email, and customer interactions in a centralized, encrypted platform. This gives organizations fast access to critical information while supporting compliance, legal obligations, and operational insight.
With intuitive search, playback, exporting, and reporting across all channels, teams can find what they need—exactly when they need it.
The Benefits of Archiving for Every Business
Resolve Disputes and Complaints Faster
Quickly access historical communications to support investigations and resolution.
Improve Frontline Performance
Use real interactions to coach employees and improve service quality.
Maintain Knowledge and Continuity
Preserve institutional knowledge as teams and roles change.
Support Compliance and Legal Requirements
Reduce the burden on operations and legal teams with powerful search and retrieval tools.
Automatically Capture and Archive All Your Communication Data
- Voice — Call logs, phone call recordings, voicemail recordings, voicemail transcriptions, associated metadata
- Chat & SMS — Team and customer chat messages, SMS, MMS, attachments, reactions, GIFs, images, emojis, etc.
- Meetings — Meeting logs, recordings, public chat, Contact Center screen recordings, and notes
- Email — Email sent and received through Exchange, IMAP, POP, and other platforms, including 400+ attachment file types
Intelligent Archiving Integrated with Microsoft Teams
Preserve Teams Communications Automatically — Capture and retain Microsoft Teams conversations, including meetings, chats, and related content, so you can protect critical business records without changing how employees work.
A Seamless Teams Experience — Employees continue to collaborate in Microsoft Teams while communications are securely archived in the background. No new apps to learn, no disruption to daily workflows.
Simplified Compliance and Discovery — Archived Teams data is centralized in our secure platform with unified search, playback, exporting, and reporting—making it easier to meet compliance requirements, respond to audits, and resolve disputes efficiently.
Add Archiving to Elevate and Contact Center
Extend the value of Elevate or Contact Center with Intelligent Archiving to better manage, protect, and leverage your communications data.
Ready to Transform Your Communications?
Contact us today to learn more about how Elevate can drive productivity, reliability, and growth for your business.
Contact Us Today