STAR Financial bank needed a print equipment and management overhaul. With many of their existing leases expired, as well as a lack of good customer service from their current vendor, they turned to Van Ausdall & Farrar to assess current needs and offer a new print strategy.
STAR Financial Bank, based in Ft. Wayne, Indiana, recognized their need for a new print partner. By analyzing their various lease schedules across locations around the state, they realized they needed to streamline the vendor relationships to cut costs and simplify contracts. They turned to Van Ausdall & Farrar to create a positive impact on their business.
STAR Financial’s current print vendor was slow to respond and was not proactive. It was also apparent that STAR was being overcharged for expired leases and outdated equipment that was no longer effectively serving their needs.
STAR needed a new print partner that could come in and assess the current equipment, eliminate technology they didn’t need, optimize what they had, and negotiate new lease contracts for everything in all locations across the state.
Through their Technology Strength Assessment process, Van Ausdall & Farrar was positioned to support STAR by removing the expired leases and negotiating new contracts on upgraded equipment across the state. In addition, Van Ausdall was able to increase print security by implementing a new print platform which also cut down on extraneous print waste STAR was incurring.
Once phase one of the print strategy was complete, STAR Financial Bank was able to:
- Experience a 70% cost savings over their original arrangement.
- Contracts were now simple and effective, since they are all managed through one location and one vendor, Van Ausdall & Farrar.
STAR is working with Van Ausdall to add more services that will increase efficiency, like document management solutions and a more robust print management solution.