For the Best Experience, Pick a Support Option Below

Our Customer Care Center serves our entire customer base and processes requests Monday through Friday 7:00am to 5:00pm EST. Contact us using one of the following methods based on the area of specialty you require help from.  To complete our Support Request Form, click here.

Copier and Printer Services

Including copier repair, printer repair and supply requests.

Email your support request to support@vanausdall.com. For supplies, send your email to supplies@vanausdall.com. Optionally, call our Customer Care Center at 317 634-2967 or 800 467-7474.  To access our Copier Service & Supply Portal, click the button below.

copyservicebutton

To request access to our Copier Service & Supply Portal, email our Customer Care team at customercare@vanausdall.com.

To manage your printer fleet using our VAFCircle App, click the button below.

vafcirclebutton

For drivers, specifications and “how to” self-help, click on the button below.

Remote Desktop Support for Copiers and Printers – If you received a Session Key from a Systems Engineer, click submit the button below to enter it.

orangesessionkeybutton

For online interactive Ricoh training, we provide a tool that simulates the actual user experience of performing job tasks on our MFP products.  Click on the button below to access the training.

ricoh trainingbutton

 

For information about recycling toner cartridges click the link below.

Toner/Cartridge Recycling

IT Services

Including IT support requests and service for the following products:

  • Microsoft
  • VMWare
  • Cisco
  • Barracuda Networks
  • Symantec
  • HP
  • DELL

Email your support requests, including details, screenshots and contact information, directly into our system by addressing your email to itsupport@vanausdall.com. Optionally, call our Customer Care Center at 317 634-2967 or 800 467-7474. To access our IT Service Customer Portal, click the button below.

itservicebutton

Remote Desktop Support for IT Services – If you received a Session Key from a Systems Engineer, click submit the button below to enter it.

To request access to our IT Service Customer Portal, email our Customer Care team at customercare@vanausdall.com.

Telephone Services

Including support for Business Telephone systems and Carrier support for the following products:

  • ShoreTel
  • ADTRAN
  • SonicWall
  • FortiNet
  • Toshiba
  • WindStream
  • AT&T

Remote Desktop Support for Phones Systems – If you received a Session Key from a Systems Engineer, click submit the button below to enter it.

redsessionkeybutton

Email your support requests, including details, screenshots and contact information by addressing your email to support@vanausdall.com. Optionally, call our Customer Care Center at 317 634-2967 or 800 467-7474.

Voice Processing Services

Including SpeechMotion and Voice Processing support requests and service for the following products:

  • SpeechMotion
  • Dolbey
  • Winscribe
  • Olympus
  • Voice IQ
  • Philips
  • MModal

Remote Desktop Support for Voice Processing and SpeechMotion – If you received a Session Key from a Systems Engineer, click submit the button below to enter it.

yellowsessionkeybutton

Email your support requests, including details, screenshots and contact information by addressing your email to support@vanausdall.com. Optionally, call our Customer Care Center at 317 634-2967 or 800 467-7474.

Document Management Services

Including hardware and software support for the following products:

  • Hyland OnBase
  • AnyDoc Software
  • Kofax Software
  • Uniflow
  • Papercut
  • Rimage
  • Fujitsu Scanners
  • Canon Scanners
  • Kodak Scanners

Remote Desktop Support for Document Management – If you received a Session Key from a Systems Engineer, click submit the button below to enter it.

purplesessionkeybutton

Email your support requests, including details, screenshots and contact information, directly into our system by addressing your email to itsupport@vanausdall.com. Optionally, call our Customer Care Center at 317 634-2967 or 800 467-7474. To request access to our IT Service Customer Portal, email our Customer Care team at support@vanausdall.com.


Support Request

Fields marked with an * are required

  • db-logo

Sign up for the 2017 Van Ausdall & Farrar Dodgeball Tournament Benefiting March of Dimes – April 22, 2017

February 27th, 2017|0 Comments

We’re hosting a Dodgeball Tournament to benefit the March of Dimes on April 22nd, 2017.  The March of Dimes funds research and supports families to improve the health of babies by preventing birth defects, premature birth […]

  • voip

Information Plus Data the Vitality of Your Business

February 23rd, 2017|0 Comments

A company cannot make good decisions without good information and actionable data

Like the blood in our bodies that feeds all our vital organs with life-giving oxygen, so, too, does mission-specific information and actionable data feed […]

  • ECM

OnBase by Hyland Receives Department of Defense Certification

February 15th, 2017|0 Comments

Accreditation reinforces our partnership with Hyland and our shared commitment to offer our customers a validated, secure records management solution

 

 

 

 

 

 

 

 

 

 

Hyland, creator of the OnBase information platform, recently received the Department of Defense (DoD) 5015.02 Certification […]

  • BCDR

Protect Your Company with IT Business Continuity and Disaster Recovery

February 8th, 2017|0 Comments

It may look easy on the surface: protecting your assets with IT Business Continuity and Disaster Recovery (BCDR) is as simple as planning, backup, replication and testing. Well, not so fast.

Key Drivers for BCDR

Before you […]