For the Best Experience, Pick a Support Option Below

Our Customer Care Center serves our entire customer base and processes requests Monday through Friday 7:00am to 5:00pm EST. Contact us using one of the following methods based on the area of specialty you require help from.  To complete our Support Request Form, click here.

Copier and Printer Services

Including copier repair, printer repair and supply requests.

Email your support request to support@vanausdall.com. For supplies, send your email to supplies@vanausdall.com. Optionally, call our Customer Care Center at 317 634-2967 or 800 467-7474.  To access our Copier Service & Supply Portal, click the button below.

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To request access to our Copier Service & Supply Portal, email our Customer Care team at customercare@vanausdall.com.

To manage your printer fleet using our VAFCircle App, click the button below.

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For drivers, specifications and “how to” self-help, click on the button below.

Remote Desktop Support for Copiers and Printers – If you received a Session Key from a Systems Engineer, click submit the button below to enter it.

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For online interactive Ricoh training, we provide a tool that simulates the actual user experience of performing job tasks on our MFP products.  Click on the button below to access the training.

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IT Services

Including IT support requests and service for the following products:

  • Microsoft
  • VMWare
  • Cisco
  • Barracuda Networks
  • Symantec
  • HP
  • DELL

Email your support requests, including details, screenshots and contact information, directly into our system by addressing your email to itsupport@vanausdall.com. Optionally, call our Customer Care Center at 317 634-2967 or 800 467-7474. To access our IT Service Customer Portal, click the button below.

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Remote Desktop Support for IT Services – If you received a Session Key from a Systems Engineer, click submit the button below to enter it.

To request access to our IT Service Customer Portal, email our Customer Care team at customercare@vanausdall.com.

Telephone Services

Including support for Business Telephone systems and Carrier support for the following products:

  • ShoreTel
  • ADTRAN
  • SonicWall
  • FortiNet
  • Toshiba
  • WindStream
  • AT&T

Remote Desktop Support for Phones Systems – If you received a Session Key from a Systems Engineer, click submit the button below to enter it.

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Email your support requests, including details, screenshots and contact information by addressing your email to support@vanausdall.com. Optionally, call our Customer Care Center at 317 634-2967 or 800 467-7474.

Voice Processing Services

Including SpeechMotion and Voice Processing support requests and service for the following products:

  • SpeechMotion
  • Dolbey
  • Winscribe
  • Olympus
  • Voice IQ
  • Philips
  • MModal

Remote Desktop Support for Voice Processing and SpeechMotion – If you received a Session Key from a Systems Engineer, click submit the button below to enter it.

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Email your support requests, including details, screenshots and contact information by addressing your email to support@vanausdall.com. Optionally, call our Customer Care Center at 317 634-2967 or 800 467-7474.

Document Management Services

Including hardware and software support for the following products:

  • Hyland OnBase
  • AnyDoc Software
  • Kofax Software
  • Uniflow
  • Papercut
  • Rimage
  • Fujitsu Scanners
  • Canon Scanners
  • Kodak Scanners

Remote Desktop Support for Document Management – If you received a Session Key from a Systems Engineer, click submit the button below to enter it.

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Email your support requests, including details, screenshots and contact information, directly into our system by addressing your email to itsupport@vanausdall.com. Optionally, call our Customer Care Center at 317 634-2967 or 800 467-7474. To request access to our IT Service Customer Portal, email our Customer Care team at support@vanausdall.com.


Support Request

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