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20 04, 2017

3 Practices for VIP Customer Service from Contact Centers

By |April 20th, 2017|Insights from VAF Blog|Comments Off on 3 Practices for VIP Customer Service from Contact Centers

“Customers who experience disgust, anger, or a feeling of neglect during a brand interaction are about eight times more likely not to forgive that company.”
-Forrester Research
 

 

Today’s savvy business is dedicated to giving every one of […]

10 04, 2017

Make Case Management Work for You

By |April 10th, 2017|Insights from VAF Blog|Comments Off on Make Case Management Work for You

Leading Your Company To Success With Effective Case Management Solutions
Case management includes everything from the IT help desk to incident tracking to contract management to customer service and more. It’s the kind of work that […]

10 04, 2017

Toshiba Announces Operational Changes.

By |April 10th, 2017|Insights from VAF Blog|0 Comments

Toshiba Phone Systems May Be Winding Down, But VA&F Is Just Getting Started

April 7, 2017 — On March 22, 2017, Toshiba America Information Systems announced to their distribution channel and dealer network that they are […]

22 03, 2017

Technology Number Three, After Process & Planning

By |March 22nd, 2017|Insights from VAF Blog|0 Comments

Only when that you have the who, what, where, when, why and how is it time to talk technology

If you’re managing a modern office, it’s so easy to be seduced by new technology. There are […]

14 03, 2017

Be Less Paper Dependent

By |March 14th, 2017|Insights from VAF Blog|0 Comments

Most organizations take one look at their too-full file cabinets or their clutter-filled offices and decide right on the spot, “Let’s work to make this company less paper dependent.” It makes a lot of sense, […]

23 02, 2017

Information Plus Data the Vitality of Your Business

By |February 23rd, 2017|Insights from VAF Blog|0 Comments

A company cannot make good decisions without good information and actionable data

Like the blood in our bodies that feeds all our vital organs with life-giving oxygen, so, too, does mission-specific information and actionable data feed […]

15 02, 2017

OnBase by Hyland Receives Department of Defense Certification

By |February 15th, 2017|Insights from VAF Blog|0 Comments

Accreditation reinforces our partnership with Hyland and our shared commitment to offer our customers a validated, secure records management solution

 

 

 

 

 

 

 

 

 

 

Hyland, creator of the OnBase information platform, recently received the Department of Defense (DoD) 5015.02 Certification […]

8 02, 2017

Protect Your Company with IT Business Continuity and Disaster Recovery

By |February 8th, 2017|Insights from VAF Blog|0 Comments

It may look easy on the surface: protecting your assets with IT Business Continuity and Disaster Recovery (BCDR) is as simple as planning, backup, replication and testing. Well, not so fast.

Key Drivers for BCDR

Before you […]

31 01, 2017

Leverage the Power of Unified Communications with IP Telephony Systems

By |January 31st, 2017|Insights from VAF Blog|0 Comments

As IP telephony evolves, companies are focusing on the next-generation benefits of unified communications
 

Companies all over the world are enjoying increased network efficiencies from today’s IP telephony. As this technology evolves, a spotlight is shining […]

24 01, 2017

Cloud Data Protection by Acronis at Van Ausdall & Farrar, Inc.

By |January 24th, 2017|Insights from VAF Blog|0 Comments

Technological innovation, speed and precision are key factors uniting Van Ausdall & Farrar, Inc. and Acronis

We are pleased to announce our new partnership with Acronis, a global leader in hybrid cloud data protection.

Acronis sets the standard […]