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10 10, 2017

Mitel Acquires ShoreTel and Toshiba

By |October 10th, 2017|Business Telephones, Insights from VAF Blog|Comments Off on Mitel Acquires ShoreTel and Toshiba

Van Ausdall & Farrar has been a valued Toshiba phone system partner for over 25 years. It came to a great shock to us when on March 21, 2017, Toshiba notified its customers and dealers […]

6 10, 2017

VAF Wins a New Certification from Ricoh!

By |October 6th, 2017|Insights from VAF Blog|Comments Off on VAF Wins a New Certification from Ricoh!

We are proud to announce that Van Ausdall & Farrar has been awarded an important new certification from Ricoh!
Winning the RFG Circle of Excellence Certification is a very important milestone in our continued commitment toward excellent customer service. […]

3 08, 2017

WannaCry Ransomware Update from Ricoh

By |August 3rd, 2017|Insights from VAF Blog|Comments Off on WannaCry Ransomware Update from Ricoh

 

To continue safe operation of some Ricoh Multifunction Printers, Laser Printers, Production Printers and Printer Controller products which use Microsoft Windows operating system, it is necessary to apply the appropriate Microsoft Windows security patch.
Ricoh is […]

3 05, 2017

Van Ausdall & Farrar Receives Shore Tel Gold Status

By |May 3rd, 2017|Insights from VAF Blog|Comments Off on Van Ausdall & Farrar Receives Shore Tel Gold Status

Van Ausdall & Farrar, Inc. Advances to Gold Level in ShoreTel Champion Partner Program

Indianapolis, IN, May 1, 2017 – Van Ausdall & Farrar announced today it has advanced to the Gold level in the ShoreTel® […]

3 05, 2017

What Happens When Ransomware and the Internet of Things Collide?

By |May 3rd, 2017|Insights from VAF Blog|Comments Off on What Happens When Ransomware and the Internet of Things Collide?

In 2016, Ransomware attacks made alarming headlines, affecting every kind of business from hospitals to police stations. Last year, too, hacks of Internet of Things (IoT) devices -home appliances, toys, cars and more, were also making headlines. […]

26 04, 2017

Is it Time to Switch to a Cloud Phone System?

By |April 26th, 2017|Insights from VAF Blog|Comments Off on Is it Time to Switch to a Cloud Phone System?

Top 5 Reasons to Switch to a Cloud Phone System

 

A company’s phone system is often an integral tool in the pursuit of business. It, along with other methods of communication, connect the company to its […]

20 04, 2017

3 Practices for VIP Customer Service from Contact Centers

By |April 20th, 2017|Insights from VAF Blog|Comments Off on 3 Practices for VIP Customer Service from Contact Centers

“Customers who experience disgust, anger, or a feeling of neglect during a brand interaction are about eight times more likely not to forgive that company.”
-Forrester Research
 

 

Today’s savvy business is dedicated to giving every one of […]

10 04, 2017

Make Case Management Work for You

By |April 10th, 2017|Insights from VAF Blog|Comments Off on Make Case Management Work for You

Leading Your Company To Success With Effective Case Management Solutions
Case management includes everything from the IT help desk to incident tracking to contract management to customer service and more. It’s the kind of work that […]

10 04, 2017

Toshiba Announces Operational Changes.

By |April 10th, 2017|Insights from VAF Blog|0 Comments

Toshiba Phone Systems May Be Winding Down, But VA&F Is Just Getting Started

April 7, 2017 — On March 22, 2017, Toshiba America Information Systems announced to their distribution channel and dealer network that they are […]

22 03, 2017

Technology Number Three, After Process & Planning

By |March 22nd, 2017|Insights from VAF Blog|0 Comments

Only when that you have the who, what, where, when, why and how is it time to talk technology

If you’re managing a modern office, it’s so easy to be seduced by new technology. There are […]