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Trent Smith

About Trent Smith

Trent Smith has served as General Manager of the Converged Communications Group since 2000. Having worked for Van Ausdall & Farrar his entire career, Trent was a Major Account Manager from 1992-2000. Trent has consistently earned numerous Van Ausdall, AT&T, Windstream and ShoreTel President’s Club trips and awards for outstanding performance throughout his career. Trent’s #1 priority is to provide world-class customer satisfaction to each and every customer. Trent earned his Bachelor’s Degree in Public Relations from Ball State University in 1991 and earned his Master’s Degree in Information and Communication Sciences from Ball State University in 1992. Trent volunteers his time as a recreational league soccer and basketball coach in the S.P.O.R.T.S program in Fishers, Indiana; where he and his family have lived since 2002. Trent enjoys reading, gardening, fishing and just about anything sports related; with the exception of golf. Having lost 7 times in a row to his wife Lara on their honeymoon, he has decided to pursue other athletic interests.
10 10, 2017

Mitel Acquires ShoreTel and Toshiba

By |October 10th, 2017|Business Telephones, Insights from VAF Blog|Comments Off on Mitel Acquires ShoreTel and Toshiba

Van Ausdall & Farrar has been a valued Toshiba phone system partner for over 25 years. It came to a great shock to us when on March 21, 2017, Toshiba notified its customers and dealers […]

3 05, 2017

Van Ausdall & Farrar Receives Shore Tel Gold Status

By |May 3rd, 2017|Insights from VAF Blog|Comments Off on Van Ausdall & Farrar Receives Shore Tel Gold Status

Van Ausdall & Farrar, Inc. Advances to Gold Level in ShoreTel Champion Partner Program

Indianapolis, IN, May 1, 2017 – Van Ausdall & Farrar announced today it has advanced to the Gold level in the ShoreTel® […]

26 04, 2017

Is it Time to Switch to a Cloud Phone System?

By |April 26th, 2017|Insights from VAF Blog|Comments Off on Is it Time to Switch to a Cloud Phone System?

Top 5 Reasons to Switch to a Cloud Phone System

 

A company’s phone system is often an integral tool in the pursuit of business. It, along with other methods of communication, connect the company to its […]

20 04, 2017

3 Practices for VIP Customer Service from Contact Centers

By |April 20th, 2017|Insights from VAF Blog|Comments Off on 3 Practices for VIP Customer Service from Contact Centers

“Customers who experience disgust, anger, or a feeling of neglect during a brand interaction are about eight times more likely not to forgive that company.”
-Forrester Research
 

 

Today’s savvy business is dedicated to giving every one of […]

10 04, 2017

Toshiba Announces Operational Changes.

By |April 10th, 2017|Insights from VAF Blog|0 Comments

Toshiba Phone Systems May Be Winding Down, But VA&F Is Just Getting Started

April 7, 2017 — On March 22, 2017, Toshiba America Information Systems announced to their distribution channel and dealer network that they are […]

31 01, 2017

Leverage the Power of Unified Communications with IP Telephony Systems

By |January 31st, 2017|Insights from VAF Blog|0 Comments

As IP telephony evolves, companies are focusing on the next-generation benefits of unified communications
 

Companies all over the world are enjoying increased network efficiencies from today’s IP telephony. As this technology evolves, a spotlight is shining […]

12 12, 2016

5 Requirements of BYOD for Mobile Unified Communications

By |December 12th, 2016|Insights from VAF Blog|0 Comments

With the introduction of highly-sophisticated smartphones and tablets to the consumer market, a new generation of mobile users has emerged … and they want to enjoy all the advanced capabilities of their new phones at […]

3 12, 2016

Leveraging New Technology for Robust Contact Center Operations

By |December 3rd, 2016|Business Telephones, Insights from VAF Blog|0 Comments

VAF talks with Steve McElderry, director of product management for contact center at ShoreTel, about emerging trends that are revolutionizing contact center operations.

Contact centers serve the touch point of connection between a company and its […]

20 07, 2016

Communication, Collaboration, Control are the keys to an Effective Business Phone System

By |July 20th, 2016|Insights from VAF Blog|0 Comments

Business phone systems traditionally haven’t been considered much beyond their ability to connect callers. For most businesses, telecom is a line item on an expense budget—no thought is given to how the technology actually can […]

18 07, 2016

ShoreTel Connect Cloud is more than just a “phone system”

By |July 18th, 2016|Insights from VAF Blog|0 Comments

ShoreTel brings a fundamentally different approach to phone system technology. We focus on your most important assets—your people and their goals—and remove impediments to free flowing communications so your team can focus on relationships, ideas […]