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About Trent Smith

Trent Smith has served as General Manager of the Converged Communications Group since 2000. Having worked for Van Ausdall & Farrar his entire career, Trent was a Major Account Manager from 1992-2000. Trent has consistently earned numerous Van Ausdall, AT&T, Windstream and ShoreTel President’s Club trips and awards for outstanding performance throughout his career. Trent’s #1 priority is to provide world-class customer satisfaction to each and every customer. Trent earned his Bachelor’s Degree in Public Relations from Ball State University in 1991 and earned his Master’s Degree in Information and Communication Sciences from Ball State University in 1992. Trent volunteers his time as a recreational league soccer and basketball coach in the S.P.O.R.T.S program in Fishers, Indiana; where he and his family have lived since 2002. Trent enjoys reading, gardening, fishing and just about anything sports related; with the exception of golf. Having lost 7 times in a row to his wife Lara on their honeymoon, he has decided to pursue other athletic interests.
13 06, 2016

A Phone System that Maximizes Your Control

By |June 13th, 2016|Insights from VAF Blog|0 Comments

You’ve realized that your current phone system is no longer working for your growing business.

So you do what any savvy business person does – you research your options. And you quickly comprehend that what […]

7 06, 2016

4 Reasons Why Cloud Communications Should be a Part of Your Disaster Recovery Strategy

By |June 7th, 2016|Insights from VAF Blog|0 Comments

We all know disaster can strike anytime
—a broken water pipe, fire, weather event … all can do damage and wreak havoc on your business. And when time is money, getting your business up and running […]

1 06, 2016

A 10-Question Evaluation for Your Phone System

By |June 1st, 2016|Insights from VAF Blog|0 Comments

Today’s business environment is fast-paced and competitive.

Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then […]

25 05, 2016

10 Ways Your Phone System Improves Your Customers’ Experience

By |May 25th, 2016|Insights from VAF Blog|0 Comments

Business competition in today’s economy is fierce.
Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter […]

23 05, 2016

Is Your Old PBX System Hindering Your Employees’ Productivity?

By |May 23rd, 2016|Insights from VAF Blog|0 Comments

Most employees today eschew the traditional 9-to-5 workday in favor of work-life balance and the ability to work when they want (and often where they want).
The result often is an increase in productivity and […]

16 05, 2016

Get the Most from Your Communications, in the Cloud

By |May 16th, 2016|Insights from VAF Blog|0 Comments

Your employees want to be productive no matter where they are. Cloud communications can help them be more productive, at a price that won’t break your budget.
Take a look at how your employees are working—chances […]

13 05, 2016

3 Ways Cloud Communications Can Save Your Company Money

By |May 13th, 2016|Insights from VAF Blog|0 Comments

These days, companies are demanding more from their technology.
At the same time, IT budgets are decreasing, widening the gap between what employees want—and need to be more productive—and what IT can offer. The trick […]

11 05, 2016

Communications as a Service: ‘Cloudifying’ the PBX

By |May 11th, 2016|Insights from VAF Blog|0 Comments

The cloud has had a dramatic impact on the way we do business, impacting everything from infrastructure to user access.
Applications have broken free from onsite hardware giving users the ability to work anywhere at any […]

17 03, 2016

Creating Better Customer Experiences One Call at a Time

By |March 17th, 2016|Insights from VAF Blog|0 Comments

If you make money using the phone, then your phone system needs to be a business enabler, not inhibitor.
Your prospects must be able to reach you in a timely manner. Your customers need to find […]

7 03, 2016

Residents in 317 area code urged to start dialing 10 digits

By |March 7th, 2016|Insights from VAF Blog|0 Comments

If you live in the Indianapolis metropolitan area, you need to prepare for changes in how you make local telephone calls.
Starting on September 17, 2016, all local calls in the 317 area code will require […]