With the introduction of highly-sophisticated smartphones and tablets to the consumer market, a new generation of mobile users has emerged … and they want to enjoy all the advanced capabilities of their new phones at […]
VAF talks with Steve McElderry, director of product management for contact center at ShoreTel, about emerging trends that are revolutionizing contact center operations.
Contact centers serve the touch point of connection between a company and its […]
Business phone systems traditionally haven’t been considered much beyond their ability to connect callers. For most businesses, telecom is a line item on an expense budget—no thought is given to how the technology actually can […]
ShoreTel brings a fundamentally different approach to phone system technology. We focus on your most important assets—your people and their goals—and remove impediments to free flowing communications so your team can focus on relationships, ideas […]
Your new marketing campaign was a huge success and your office is receiving the highest level of calls you’ve ever experienced in your growing business. Your staff is taking live calls, checking voicemail and […]
Smart businesses everywhere have embraced the cloud as a cost-effective alternative to capex spending with on-premises hardware and software.
For SMBs in particular, the cloud enables enterprise-level functionality without the associated price tag.
As with all […]
Collaboration tools have helped companies expand well beyond the four walls of their office, giving employees free rein to work anywhere and promoting the idea of a virtual workforce.
But what companies gain in expanded reach […]
Today’s business environment is much different from 20 or even 10 years ago.
Employees are more productive and expect more from their business tools, while companies run a tighter, more streamlined work environment. As a […]
Your company prides itself on its stellar customer service. Whether its onboarding new customers or addressing an issue a current customer may be having, your employees understand the importance of making—and keeping—customers satisfied.
But the tools […]
Every business, regardless of size or focus, relies on its communications system. Without a reliable phone system, the critical interaction between employee and customer can’t happen, which means your business won’t grow and thrive.
Just as […]