Support Services

Internet, voice, data & unified messaging products & services.

Advantages

We are the single point of contact for all telecommunications related services, including Local Exchange Carrier, Long Distance Network and Internet Service Provider repair and coordination.

Computer Dispatched, Factory Certified Service Fleet
Factory Trained and Certified Technicians on all Products
Certified Convergence Technologies Technician (CCTT) Certification
ShoreTel Master Certified
Read more about our ShoreTel Solutions

Service is available on a 24 hours, 7 days per week basis. After hours service requests will be billed at Van Ausdall & Farrar, Inc. overtime rates.

Microsoft MCSE Certifications
Cisco CCNA and IP Telephony Specialization Certifications
Leviton Structured Cabling Certification which includes Lifetime Warranty
Dedicated Marketing Support and Project Management Personnel for Continued Training and Support after the sale.
Dedicated Service Stock Valued at over $450,000. We have every component of every system we market available if emergency response is required.
Remote Maintenance and Administration available with every system
Service available 24 hours a day, 7 days a week
Dedicated Moves, Adds and Changes Coordinator for growth and expansion needs

Service Excellence

As a benefit to our customers, we strive to continually excel in two key service areas:

Prompt response to all service calls
Maintain the highest possible degree of quality in our technical staff

A dedicated Call Center is available to take each call and promptly dispatch our technicians. As a result of our determination to provide the best service possible, we are pleased to provide these Service Response Standards:

Major System Failure ........... 1-2 Hours
Minor Problem ...................... 8 Hours

Definition of terms

Major Problem - Any of the following:

Main Answering Point is inoperable
Main hunt group is inoperable
More than 50 percent of lines or phones out. Total System Failure.

Minor Problem - Any malfunction in the system that is not clearly defined as a Major Problem

Remote Maintenance

RMAT (Remote Maintenance Access Testing): We are able to monitor your system from our service department, routinely check for optimum operation, and remotely diagnose any problem(s) you may have.

Our customers benefit by receiving quicker calls and more efficient and cost-effective service. In many cases additions, moves and changes are handled by the RMAT Center, often with an on-site visit.

For questions

about our Telecommunication support services,

click here