ShoreTel Champion Partner

As a certified ShoreTel Champion Partner, our customer satisfaction scores are ranking in the the world class range of over 95% customer satisfaction.  

Overview

Working with a certified ShoreTel Champion Partner guarantees you excellent project management, system design, training and reliable service.

• Exceptional customer satisfaction at every installation
• In-depth understanding of business and technical needs
• Fast response times to queries and support requests
• Partners skilled in best practices for streamlined service
• Extensive support network

Shoretel's rigorous monitoring of customer satisfaction is conducted through in-depth surveys carried out by independent research firms approximately 90 days after your system is shipped.

More about ShoreTel systems

Designed to help make business smarter. ShoreTel systems are easy to use, simple to manage, incredibly flexible and reliable. So smart they almost take care of themselves. Imagine a phone system that actually anticipates needs, that fits into infrastructure so seamlessly, it's like an extension of a company's strongest team.

Best-in-class Unified Communication system components

ShoreGear IP Voice Switches:

• Highly reliable and intelligent
• Enterprise friendly with support for both IP phones and analog devices
• Simple, failover "N+1" form of redundancy is cost effective

ShorePhone™ IP Telephones:

• Ergonomically designed and intuitive
• Superior sound quality
• Automatically configured when added to the network for installation ease

ShoreWare® Director System Management:

Central management from a single browser-based interface

ShoreWare System Monitor:

Continuous network monitoring for proactive performance resolution

ShoreWare Call Manager UC end user application suite:

• ShoreWare Personal Call Manager
• ShoreWare Professional Call Manager
• ShoreWare Operator Call Manager
• ShoreWare Mobile Call Manager

Contact Center and Converged Conferencing:

• Basic entry-level to feature-rich, formal contact center solutions
• Ability to conduct large audio conferences and share desktop applications

Specialized business applications:

• ShoreTel Salesforce.com Call Center Adapter
• Microsoft Dynamics CRM Integration
• E911 Notification
• ShoreTel NetSuite Integration
• Legal and Professional Cost Recovery Integration
• ShoreTel Web Dialer

Contact Center

ShoreTel Contact Center solutions represent an evolutionary leap in customer service – a leap made possible by the convergence of voice and data into a single, unified medium. Contact Center solutions build on the advanced technology of the ShoreTel platform to dramatically improve customer service while reducing the cost of starting and maintaining a top-notch call center.

Features & Benefits

Converged Conferencing

With Converged Conferencing, ShoreTel delivers a next-generation conferencing platform.

Collaboration. It's never been more critical for enterprise success. The new economic landscape rewards companies that can respond to market events with swiftness and intelligence.

With Converged Conferencing, ShoreTel delivers a next-generation conferencing platform – an evolutionary leap made possible by the convergence of voice and data into a single, unified medium. Take control with your own in-house conferencing solution – ShoreTel Converged Conferencing delivers "anytime" access to up to 96 ports for audio conferencing, and empowers your workforce with an effortless means of sharing information.

And because ShoreTel Converged Conferencing is fully integrated with your phone system, it removes the cost barriers associated with traditional in-house collaboration solutions – and ends dependency on high-cost, hosted web services for ad-hoc audio/web conferences.

With ShoreTel Converged Conferencing, your enterprise can maximize its use of knowledge resources, make better-informed decisions, and respond more swiftly to customer needs and changing market conditions.

Enhanced Communications

Communication is accelerated and enhanced within (and between) knowledge worker communities – improving the overall information "metabolism" of your enterprise

More Productive Information Exchange

Information exchanges are more productive leveraging the integrated data sharing capabilities of Call Manager. Collaborators can quickly and easily share documents, charts, spreadsheets, presentations and even video clips that deliver higher-value information. Multi-media document sharing is available as a base feature, not an expensive upgrade option.

Eliminate Costs for Collaboration Services

The migration of voice and data conferencing solutions in-house eliminates the high cost associated with external services providing conference calls and/or document sharing.

Turbocharged productivity

Knowledge workers spend less time setting up and managing collaborations and more time working on business results.

Higher-impact communications

Users can communicate with greater numbers of coworkers via features such as group call distribution. Leveraging this capability, workers can record a message, and then distribute it to specified groups of users.