ShoreTel
Our ShoreTel solutions provide industry leading Pure IP
telephony to customers throughout the mid-west.
Overview
Designed to help make business smarter. ShoreTel systems are
easy to use, simple to manage, incredibly flexible and reliable.
So smart they almost take care of themselves. Imagine a phone
system that actually anticipates needs, that fits into
infrastructure so seamlessly, it's like an extension of a
company's strongest team.
Contact Center
ShoreTel Contact Center solutions represent an evolutionary
leap in customer service – a leap made possible by the
convergence of voice and data into a single, unified medium.
Contact Center solutions build on the advanced technology of the
ShoreTel platform to dramatically improve customer service while
reducing the cost of starting and maintaining a top-notch call
center.
Features & Benefits
- Easy to Set up and Use
All ShoreTel Contact
Center products are easy to set up, use and
administer.
- Flexibility
Virtual contact center
capabilities remove the restrictions on your
workforce.
- Information-rich Environments
Supervisors of small- and
medium-sized contact centers now have access to
real-time and historical views.
- A Wealth of Choices
A wide range of Contact
Center solutions are available to match your
requirements and budget.
- Flexibility
Virtual contact center
capabilities remove the restrictions on your
workforce.
Read the ShoreTel Contact Center Datasheet
- Improved, More Responsive Customer Service
Customers appreciate
quicker response and a more personalized approach.
- Optimized Resources
ShoreTel Contact Center
reduces the cost of delivering top-notch customer
service – while giving you performance data you need
to measure agent effectiveness.
- Robust Data Reporting
Lets you match your staff
to levels of service, quickly identify (and solve)
resource problems and give agents the tools they
need to deliver quality service.
- Making the Virtual Call Center a Reality
ShoreTel Contact Center
makes the virtual call center a reality. The
distributed architecture underlying Contact Center
solutions means that agents can work from any
location. Free from the limitations of geography,
the size of your potential workforce expands to
cover the globe.
Converged Conferencing
Converged Conferencing Brochure
Our Converged Conferencing solution from ShoreTel lets
workforces effortlessly share information.
With Converged Conferencing, ShoreTel delivers a
next-generation conferencing platform.
Collaboration. It's never been more critical for enterprise
success. The new economic landscape rewards companies that can
respond to market events with swiftness and intelligence.
With Converged Conferencing, ShoreTel delivers a
next-generation conferencing platform – an evolutionary leap
made possible by the convergence of voice and data into a
single, unified medium. Take control with your own in-house
conferencing solution – ShoreTel Converged Conferencing delivers
"anytime" access to up to 96 ports for audio conferencing, and
empowers your workforce with an effortless means of sharing
information.
And because ShoreTel Converged Conferencing is fully
integrated with your phone system, it removes the cost barriers
associated with traditional in-house collaboration solutions –
and ends dependency on high-cost, hosted web services for ad-hoc
audio/web conferences.
With ShoreTel Converged Conferencing, your enterprise can
maximize its use of knowledge resources, make better-informed
decisions, and respond more swiftly to customer needs and
changing market conditions.
Enhanced Communications
Communication is accelerated and enhanced within (and
between) knowledge worker communities – improving the overall
information "metabolism" of your enterprise
More Productive Information Exchange
Information exchanges are more productive leveraging the
integrated data sharing capabilities of Call Manager.
Collaborators can quickly and easily share documents, charts,
spreadsheets, presentations and even video clips that deliver
higher-value information. Multi-media document sharing is
available as a base feature, not an expensive upgrade option.
Eliminate Costs for Collaboration Services
The migration of voice and data conferencing solutions
in-house eliminates the high cost associated with external
services providing conference calls and/or document sharing.
Turbocharged productivity
Knowledge workers spend less time setting up and managing
collaborations and more time working on business results.
Higher-impact communications
Users can communicate with greater numbers of coworkers via
features such as group call distribution. Leveraging this
capability, workers can record a message, and then distribute it
to specified groups of users.